轻松应对，跨境电商客服必备100句实用英语

1. Greetings and Introduction

• Good morning/afternoon/evening, thank you for reaching out to [Company Name].
• How can I assist you today?
• It’s a pleasure to help you. May I know your name?

2. Customer Service Basics

• I’m sorry for the inconvenience, let’s see what we can do to make it right.
• Your satisfaction is our top priority.
• Please hold on while I check our records.

3. Product Information

• This product is made of [material] and has [features].
• It comes with a [warranty/duration] warranty.
• We have a variety of sizes/styles available.

4. Addressing Customer Concerns

• I understand your concern, let’s look into it together.
• I’ll do my best to resolve this issue for you.
• Unfortunately, we cannot accommodate that request due to [reason].

5. Price and Payment

• The current price of the product is [amount].
• We accept [payment methods] for your convenience.
• There’s a discount of [percentage] available with code [discount code].

6. Shipping and Delivery

• The estimated delivery time is [time frame].
• We offer [shipping options] at a cost of [cost].
• If there’s a delay, we will notify you immediately.

7. Returns and Exchanges

• You can return the item within [time frame] for a full refund.
• For exchanges, please send us a message with the details of the item you wish to exchange.
• All returns must be in original condition and packaging.

8. After-Sales Support

• If you have any issues with the product, please contact our support team.
• We’re here to help you with any questions or concerns you may have.
• Your feedback is important to us, please leave a review after your purchase.

9. Handling Complaints

• I’m sorry to hear that. Let’s find a solution to make things right.
• I’ll escalate this to our customer service team for further assistance.
• We value your business and would like to resolve this matter promptly.

10. Closing Conversations

• Thank you for your patience, your issue has been resolved.
• Is there anything else I can assist you with today?
• Have a great day and feel free to reach out if you need further help.

11-20. More Common Phrases

• Can you please provide your order number?
• Is there a specific reason you’re returning the item?
• Our return policy is [description].
• We apologize for the delay, we’re working to expedite your order.
• We have a team of experts available ²⁴⁄₇ to assist you.
• Please allow up to 3-5 business days for processing.
• Your payment has been processed successfully.
• We have received your message and will respond as soon as possible.
• The product is currently out of stock, but we expect it to be available again soon.
• We’re currently experiencing high call volumes, please try again later.
• Please verify the shipping address provided.
• If you need assistance with tracking your order, please visit our tracking page.
• We’re unable to combine multiple orders for shipping.
• The promotion ends at midnight tonight, hurry up!
• We’re sorry, but we cannot ship to [country].
• We offer free shipping on orders over [amount].

21-40. Additional Phrases

• The item is currently unavailable in your selected size/color.
• We can offer a [replacement/refund], what would you prefer?
• Our customer service team is ready to help you with any inquiries.
• Please be advised that there may be customs duties and taxes for international shipments.
• We’re unable to modify your order once it has been processed.
• If you have any concerns, please contact us before leaving a negative review.
• Our products are sourced from [country/manufacturer], ensuring quality and authenticity.
• We have a limited quantity of this item, so it’s best to purchase soon.
• Our team is committed to providing excellent customer service.
• We strive to offer the best possible shopping experience for our customers.
• If you have any special requests, please let us know and we’ll do our best to accommodate.
• We offer expedited shipping for an additional fee.
• Please note that all prices are subject to change without notice.
• We have a loyalty program where you can earn points on every purchase.
• If you have any questions about the product, feel free to ask.
• We’re unable to ship to P.O. boxes, please provide a physical address.
• We have a variety of payment methods available, including [methods].
• Please make sure to provide a valid email address for order updates.

41-60. More Useful Expressions

• The product is covered by our 30-day money-back guarantee.
• We’re sorry for the inconvenience, but we cannot cancel your order after [time frame].
• We offer a 10% discount on all items purchased on your first order.
• Our customer service team is available Monday through Friday from 9 AM to 5 PM.
• We apologize for the inconvenience caused by the recent website update.
• If you’re not satisfied with the product, please reach out to us.
• We value your business and would like to offer a discount on your next purchase.
• Our team is working diligently to resolve the issue as quickly as possible.
• If you have any questions about our shipping policy, please let us know.
• We’re sorry, but we cannot honor the discount code provided.
• Our return policy is straightforward and easy to follow.
• We offer a variety of payment options to suit your needs.
• If you have any concerns about the product, please contact us before making a purchase.
• We’re unable to ship to [country] at this time.
• If you have any questions about the product, please don’t hesitate to ask.
• Our customer service team is available to assist you with any questions or concerns.
• We’re sorry, but we cannot modify your order once it has been shipped.
• If you have any questions about the product, please don’t hesitate to reach out to us.
• We offer a 100% satisfaction guarantee on all our products.
• Our team is committed to providing excellent customer service.
• We strive to offer the best possible shopping experience for our customers.
• If you have any special requests, please let us know and we’ll do our best to accommodate.
• We offer expedited shipping for an additional fee.
• Please note that all prices are subject to change without notice.
• We have a loyalty program where you can earn points on every purchase.
• If you have any questions about the product, feel free to ask.
• We’re unable to ship to P.O. boxes, please provide a physical address.
• We have a variety of payment methods available, including [methods].
• Please make sure to provide a valid email address for order updates.

61-80. Further Expressions

• The product is currently on sale, and we have limited quantities left.
• We apologize for the delay in your order, but we’re working hard to get it to you as soon as possible.
• If you have any concerns about the product, please contact our customer service team.
• We value your business and would like to offer a discount on your next purchase.
• Our team is dedicated to providing excellent customer service.
• We strive to offer the best possible shopping experience for our customers.
• If you have any special requests, please let us know and we’ll do our best to accommodate.
• We offer expedited shipping for an additional fee.
• Please note that all prices are subject to change without notice.
• We have a loyalty program where you can earn points on every purchase.
• If you have any questions about the product, feel free to ask.
• We’re unable to ship to P.O. boxes, please provide a physical address.
• We have a variety of payment methods available, including [methods].
• Please make sure to provide a valid email address for order updates.

81-100. Final Set of Phrases

• The product is currently unavailable, but we will notify you when it is back in stock.
• We’re sorry for the inconvenience, but we cannot ship to [country] at this time.
• If you have any questions about the product, please don’t hesitate to ask.
• Our customer service team is available to assist you with any questions or concerns.
• We’re sorry, but we cannot modify your order once it has been shipped.
• If you have any questions about the product, please don’t hesitate to reach out to us.
• We offer a 100% satisfaction guarantee on all our products.
• Our team is committed to providing excellent customer service.
• We strive to offer the best possible shopping experience for our customers.
• If you have any special requests, please let us know and we’ll do our best to accommodate.
• We offer expedited shipping for an additional fee.
• Please note that all prices are subject to change without notice.
• We have a loyalty program where you can earn points on every purchase.
• If you have any questions about the product, feel free to ask.
• We’re unable to ship to P.O. boxes, please provide a physical address.
• We have a variety of payment methods available, including [methods].
• Please make sure to provide a valid email address for order updates.